Dani Chesson, PhD

EXPLORE • DESIGN • TRANSFORM

About Me

Leveraging research from human-centered design and behavioral economics, with leading practices from organizational development, I help organizations explore possibilities, design solutions, and lead transformations.

Experience

Founder & Director | Design Thinker Institute | 2018 – Present
Adjunct Faculty – Organization Leadership | Denver University | 2020 – Present
Affiliate Faculty – Research Methodology | Antioch University | 2020 – Present
Organization Development Lead | ASB | 2021 – 2022
VP, Product Strategy Small Business Lending | Bank of America | 2011 – 2017

Educations

Post-Doctorate Studies, Behavioural Economics | Texas A&M University
PhD, Organization Development | Antioch University
Master’s Organizational Behavior | Queens University of Charlotte
Master’s Business Administration | Queens University of Charlotte
Bachelor’s Visual Communication | State University of New York

Conferences

Design Thinking, So What?! | Charlotte HR Summit
Data, Design, and the Why | American Marketing Association
21st Century Leadership Skills | International Leadership Association
There is no. ‘I’ in Core | ABRF 2020

Founder of the Design Thinker Institute, creator of the Design Thinker Profile.
Companies I’ve worked with
  • HSBC
  • Westpac NZ
  • IAG NZ
  • Bank of New Zealand
  • NTT Services
  • Sherpaa LLC
  • IJ White

Work With Me

Experience Design

Taking a human-centered design approach that is informed by behavioral science, I work with teams to gather insights, design experiments and deliver experiences.

Capability Uplift

Leveraging evidence-based practices from behavioral science and adult learning theory, I design and deliver programs that enable organizations to build and grow their capabilities.

Transformation Delivery

Informed by behavioral science, human-centered design, and organizational development, I partner with leadership teams to prepare, plan and deliver change.

Portfolio

Here are a few examples of how I’ve helped organizations explore possibilities, design solutions, and lead transformations.

Experience Design

Talent Experience
Developed the strategy, framework, and enhancements roadmap for attracting, developing, and retaining talent.

Digital Experience
Designed the customer and employee journey to enable a digital experience for small business customers.

Capability Uplift

Design Capability Framework
Created a development program to help a large financial services organization build and grow design thinking capabilities.

Ways of Working
Designed a coaching and leadership development program to help leaders guide their teams in transitioning to new ways of working.

Transformation Delivery

Responsible Lending
Developed the change plan to implement product remediations across multiple lending products to comply with new regulatory requirements.

Tech Roll-out
Developed the strategy, roadmap, and implementation schedule for rolling out new technology across 17,000 geographic locations.

Publications

Design Thinker Profile: Overcoming Barriers to Change

This article explores how Design Thinker capabilities can shift the mindset around change to create organizations that thrive in driving change. Read the full article

Design Thinker Profile: Capabilities for Driving Change in Healthcare

This article proposes design thinker capabilities as a unique way healthcare leaders can improve the benchmark of the healthcare industry—patient safety and satisfaction.

Meeting 21st Century Organizational Challenges with Design Thinking

Informed by behavioral science, human-centered design, and organizational development, I partner with leadership teams to prepare, plan and deliver change.

Let’s Connect

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